Refund Policy

Claims, Product Returns

Brightwipe stands behind the products we sell and guarantee that they are brand new, authentic, and in original packaging.

We encourage all clients to contact us if there is an issue with the products received. Credit and debit cards are charged upon completion of the checkout process on the Brightwipe website. All transactions will appear on your credit card statements as “Brightwipe”.

You must check the conformity of the goods at the time of delivery before signing the delivery confirmation slip. You must make handwritten signed reservations on the delivery confirmation slip in case of any anomaly (damaged product, damage in transit, production defect).

This check will be deemed satisfactory if the purchaser or a person authorised by the purchaser has signed the delivery confirmation slip. Lastly, if the package is returned to us for any of the following reasons: incorrect address, unclaimed after the expiry of the claiming period, or rejected by the consignee at the time of delivery, the costs of forwarding back to us will be at the expense of the customer.

Replacement Policy

A product qualifies for replacement if:

– it was purchased directly from the website:;

– It is returned to Brightwipe for processing. Brightwipe will advise you of the address to send it to.

– Brightwipe may accept other returns at its sole discretion with prior approval;


– Wholesalers are not authorised to accept returns of Brightwipe distributed products.

– If requested by Brightwipe, a customer should email photographs of damaged product for investigation purposes to

– Visible claims should be reported within 3 days of receipt of the product.

– Concealed damages and shortages should be reported within 10 days of delivery.

– Any refunds will be issued at the purchase price paid for the product.

– Where loss, shortage, breakage, leakage, or other damage has occurred in transit, the customer agrees to cooperate fully with Brightwipe’s effort to establish a claim against the transportation company. Request for credit submitted without appropriate documentation will be denied.

Contact Procedures

Please call our FREE PHONE (NZ) 0508 96 33 33 or (AUS) 1800 199 860 to speak to an Brightwipe representative or email

Please refer to the order number, date of purchase, product bought, your email address and shipping address.